About

Technology usability frustration fuels my mission as the Problem Terminator. Creating self-service and user-help tools improves the user experience, productivity, deliverability, and reducing the burden on Service Desk and Operational Teams.

As an IT infrastructure specialist and full stack developer with almost 4 decades of experience, I enjoy the challenge of terminating user experience problems, by MacGyvering tech. I provide exceptional design and problem-solving skills through precise methodologies applied at technical and business levels.

Improving business processes and seeing teams become more efficient, effective and achieving their KPIs drives me. For example, I created a Citrix Self-Service Session Reset Tool to reduce user downtime.

Based in Perth, I have become one of the most highly respected Microsoft and Citrix technical resources in Australia, and work globally. My reputation is built on community contribution and industry best practice, applied either independently or via a Systems Integrator, resulting in close Vendor relationships.

Whether at work or home, no problem remains unsolved! Whether it is repairing a faulty spa pump or building an outrigger to deal with the strong afternoon sea breeze on the Swan River for my weekly kayak to work, I terminate the problem.

Known for my attention to detail with infrastructure assessment, architecture/design, implementation and handover to BAU documentation, from both customers and peers, I insist on achieving the best business outcomes.

Expertise

Full Stack Development – Advanced coding skills; JavaScript, C++, C#, PowerShell, Python, R, Perl, PHP, VBScript, Shell
Technical Architecture and documentation
Technical Project Leadership and Implementation
Stakeholder Management
Citrix Solutions
Active Directory, Group Policy
Desktop Virtualisation (VDI)
NVIDIA GRID Technologies
Public Cloud
Virtualisation
Desktop Transformation
Application Portfolio Management
Application Assessment, Compatibility & Remediation
Application Delivery & Virtualisation
Remote Desktop Services
Application Packaging/Scripting
User Environment Management, Profile Management

Feel free to connect with me. I’m open to opportunities to apply my skill set and expertise to enterprise, corporate, higher education and government clients.

I am married with 3 children. In my spare time I enjoy kayaking on the river, property investing, performing as part of an improv (theatresports) group, and have been known to do the occasional open mic stand-up comedy gig, and storytelling gig.

Awards

Citrix Technology Associate (CTA) for 2022 – present
Citrix Technology Professional (CTP) for 2013 – 2015

Qualifications and Education

Completed the Architectural Thinking course offered internally by IBM and aligned with The Open Group Architectural Framework (TOGAF) certification.
Completed a Technical Writing course at the Australian Institute of Management
Completed a Time Management course at the Australian Institute of Management
Microsoft Certified Systems Engineer (MCSE) NT4/2000/2003
Microsoft MCSE 2000/2003: Messaging Specialist
Microsoft MCSE 2000: Security Specialist
VMware Certified Professional (VCP) 3
Citrix Certified Integration Architect CCIA
- 1.0 – MetaFrame XP Presentation Server FR2/FR3
- 4.0 – Access Suite 4
Citrix Certified Enterprise Administrator CCEA (XP)
Citrix Certified Administrator CCA
- MetaFrame XP
- Presentation Server 4
- Citrix Password Manager 4
- Citrix Access Gateway 4
- XenApp 6.0
Cisco Certified Networking Associate (CCNA) 2.0
Cisco Unity Support Specialist (4.0.5)
Cisco IP Contact Centre Express Specialist (3.5)
HP Accredited Systems Engineer ASE (Windows)
Comptia Security +
Trend Anti-Virus Expert for Internet, Network & GroupWare products
Completed subjects towards the Certificate IV in Information Technology at Central Tafe in Western Australia. This covers programming in C, C++, C#, VB.NET and Java.